RETURNS POLICY (in Greece)
If you wish to exchange or return the product you purchased you may do so within 14 days from the date received. You have every right to return the entire order or part thereof, without necessarily having to explain why. If you return the product using the company's courier you will hav eno extra cost. In different case, you are only charged with the return shipping costs. You must return the product in the same condition as it was delivered to you, without having removed the labeling. The return will only be approved after the company examines the returned product, and you will be notified by e-mail of the next steps. The return of your payment shall be carried out within 14 days from the receipt of the returned product.
In case you wish to change or return the purchased item a second time, you will be responsible for the cost of sending and returning the item. The cost amounts to 3.50 euro per parcel, for every time (sending or returning). If you choose to use the courier which colloborates with our company, the expences will be subtracted from the amount due. So you don't have to pay to the courier. In case you use a courier of your choise, then you will be responsible for the transport cost and you have to pay the courier when sending the parcel.
STEPS TO RETURN ITEMS
1) Fill out the return form that you will find in the original packaging or click here
2) Make sure 14 days have not elapsed from the day you received the product.
3) Enclose the receipt and return form with product before shipping.
4) Return the item in the same condition as it was delivered with special labels (tags) to the address below:
TOPALOGLOU IOANNIS I.K.E.
16 FRAGON STR
546 26 THESSALONIKI
Caution: If you not follow all of the above instructions return/exchange can not be implemented by our company.